SharePoint Support Specialist

Responsibilities

·       Work closely with end users to provide high touch support for web based applications

·       Work with users to define and understand their application needs / requirements

·       Train users on the usage of the new technology

·       Work closely with the application and broader IT team to resolve user issues

·       Understand complex regulatory and organizational policies and processes

·       Technical documentation of the release process and overall application management

·       Functional documentation including requirements, process diagrams, mockups, and diagrams

·       Offer suggestions to users for improving process with technical components

·       Basic windows administration

·       Application administration

Summary

Be part of a fast-growing team supporting Microsoft’s flagship technology: SharePoint. We are looking for someone to help support end users, the existing application development team, and improve the effectiveness of the overall team.

Key Skills

·       Experience working in IT or support related industry

·       Experience supporting executives or high level staff

·       Strong written and verbal communication skills

·       Strong skills with Microsoft Office

·       Associate degree or greater

Pluses

·       Web based technologies, such as HTML, CSS, JavaScript, and SharePoint

·       Familiarity with Microsoft administrative tools: Remote Desktop Connection Manager, Group Policy management, ActiveDirectory, PowerShell, SharePoint Designer, Sharegate, ULSViewer,

·       Familiarity with IT and Software Tools: Visio, Jira, GIT, Visual Studio Team Foundation Server